How to reach help when 911 is blocked

On February 22, 2024, at 2:42 in the morning, a technician at AT&T applied a configuration error during a routine network update.

Three minutes later, devices across the United States lost service.

People woke up that morning to phones in SOS mode.

Voice… text… data… gone.

That meant no outgoing calls. No text messages. No internet. No GPS directions.

The outage reached 50 states, Washington D.C., Puerto Rico, and the U.S. Virgin Islands.

Tens of millions of voice contacts were blocked during the outage, according to the FCC.

More than 25,000 attempts to reach 911 dispatch centers were blocked.

AT&T’s FirstNet network — the communications system built specifically for emergency first responders — was also affected.

By early afternoon, AT&T restored service and confirmed the cause.

The Chief technology officer of the National Emergency Number Association spoke to Fox News afterward.

“These kinds of outages should not happen that often,” he said. “But it is a good hedge to have a secondary means of reaching someone. You might have some other kind of emergency. That is part of what preparedness is.”

Keep in mind, this was not a cyberattack.

It was one equipment configuration error that knocked out service for twelve hours.

And many Americans either do not have or had not thought to test the backup options the government recommended before that morning.

This is why analog backups belong in the hands of each prepared household.

What is an analog backup?

It is any tool, document, or resource that works without electricity, internet, or digital infrastructure.

When the grid goes dark, digital tools go with it.

Analog backups do not.

These are 5 analog backups each family needs.

Backup 1: Hand-Crank or Battery-Powered Emergency Radio

During the AT&T outage, officials across the country directed people to other networks, landlines, and Wi-Fi.

Most people had none of those available.

A quality hand-crank radio requires no outlet and no batteries if you crank it manually.

In an extended grid-down event, it becomes the one device that still tells you what is happening outside.

Keep one in your residence and one in your vehicle.

Drawbacks:

A hand-crank radio requires steady manual effort to maintain charge.

Solar-assisted models charge slowly in cloudy or overcast conditions.

Keep a set of backup batteries alongside it for the first 24 hours when you may not have time to crank.

Backup 2: Paper Maps

GPS disappears when cell towers go down.

A paper road atlas for your state and region works in any weather, at any altitude, with no signal and no battery.

Mark your primary evacuation routes and two alternates on the map before you need them.

An annotated map beats an app you cannot retrieve.

Drawbacks:

Paper maps do not update in real time.

Try to keep your maps reasonably current and supplement with local knowledge.

Backup 3: A Written Contact List

If your device dies, your contact list disappears with it.

Write down the contact numbers: immediate family, out-of-state backup contact, your doctor, children’s school, and local emergency management office.

Laminate it and keep a copy at your residence, in your vehicle, and in your bag.

Give a copy to family members and children old enough to use it.

Drawbacks:

People change their numbers.

Review and update your written contact list twice a year — the start and end of daylight-saving time is an easy trigger to remember.

Backup 4: Printed Copies of Important Documents

After a disaster, proving who you are and what you own can be the difference between quick assistance and weeks of delays.

Print copies of your driver’s license, passport, insurance cards, property records, and any critical prescriptions.

Store them in a waterproof pouch inside a fireproof container.

At the moment you need them, the internet may not be available to retrieve digital copies.

Drawbacks:

Physical documents can be lost, stolen, or destroyed in the same disaster you are preparing for.

Keep a second set stored at a trusted location outside your residence — secure storage facility, safe deposit box, etc.

Backup 5: Physical Currency in Small Bills

When card readers go down and ATMs fail, you need currency already on hand.

Keep a minimum of five hundred in small denominations (ones, fives, tens, and twenties).

Small bills are important because in an outage, no one is making change.

In a true grid-down situation, the family holding currency can acquire fuel, food, and gear while others remain empty handed.

Drawbacks:

Physical currency kept at your residence is vulnerable to theft, fire, and flood.

Distribute it across multiple locations rather than keeping it in one obvious spot.

These are your top priorities for analog preparedness:

Priority 1: Build your radio and map kit first.

These two items cover communication and navigation — the two things that fail fastest and matter most in the first 24 hours of any disaster.

Start with a hand-crank NOAA radio and a current road atlas for your area.

Priority 2: Write your contacts down this week.

Pick up a laminating pouch and spend ten minutes writing your critical numbers.

Put it somewhere obvious.

Priority 3: Keep physical currency on hand in small bills.

Start with two hundred and build toward five hundred.

Store it distributed across your go-bag, your vehicle, and your residence.

The families prepared in advance can keep functioning while others break down.

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